Shipping policy
Shipping Policy
Processing Time
Orders are processed and packed within 2–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Free Shipping
We offer free shipping on all orders over $100 AUD. For orders under this amount, shipping costs are calculated at checkout based on your location and order weight.
Delivery Timeframes
- Australia: 2–5 business days after dispatch
- International: 10–30 business days after dispatch, depending on destination and customs processing
Please note these are estimated timeframes only. Delivery times may vary due to courier delays, peak periods (e.g. Christmas), or customs processing for international orders, and are outside our control.
Order Tracking
A tracking number will be emailed to you as soon as your order ships. Please allow 24–48 hours for tracking information to update once generated.
International Orders
For shipments to the USA, all customs duties and import taxes are prepaid by us via Zonos at checkout, so there are no additional charges for you to pay on delivery. For all other international destinations, customers are responsible for any customs duties, import taxes, or fees charged by their local customs authority, which are not included in your order total.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you need to update your address, contact us within 24 hours of placing your order, before it has been processed.
Order Changes & Cancellations
If you need to cancel or change your order, please contact us within 24 hours of purchase. Once an order has entered processing, we may not be able to make changes.